It's likely you have malware, hyjackware, or parasites on your system. To
get rid of them, work through the following programs.
Download and install, then you *MUST* update the programs prior to running
to be sure they have the latest definitions, then run the programs below.
They are free and very effective. Be sure to run both SpyBot and Adaware,
as what one does not detect the other may. It is important that you follow
all directions carefully:
You can go to the links below to check your system for parasites
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.
SpyBot Search & Destroy: Free
(If needed: AdAware Manual updates only):
Scroll down to Updates Available -
HiJackThis: - Free
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
Help with Hijackware & Scumware Information:
HijackThis Quick Start Help
The Tutorial if you want to know more about the results or the .log file.
Here is information on how to help protect your system:
Practice Safe Hex
This program helps control parasites, spyware, adware, and malware that may
get on your system:
Hope this helps.
(SBSD, AA, CWS, HJT)
Others have reported that removing their Google toolbar fixed your symptom.
Another known third-party interferer is Norton's Internet Security 2000: